Product Variations:
Products are handmade; variations in color and size may occur. Carefully read descriptions before placing orders.
Damaged Shipments:
Report damaged shipments within 7 days of receipt for evaluation and resolution.
Return Policy:
No returns, except for damaged items. Returns for damaged merchandise must be reported within 7 days of delivery. All claims and damages must be submitted in writing to customer.service@mymariavictoria.com within 7 days of receipt. All claims must be submitted with photographs of damages. Maria Victoria products are handcrafted and made from natural materials. As a result, our products may have slight variations in color, texture, and finish. These variations are not considered damages, and returns will not be accepted based on these characteristics.
Thank you for understanding and appreciating the unique nature of our handmade products.